Privacy Policy

1. Information we collect

We may collect the following information:

• Account information: your name, email address, username, and password when you register.
• Order information: the products you view or purchase, order history, delivery status, and support requests.
• Payment information: payment status and transaction references. We do not store complete card numbers or payment passwords.
• Technical information: IP address, browser type, device details, pages visited, and basic usage activity.
• Messages: information you send to customer support, including ticket details and attachments.

2. How we use information

We use information to create and secure your account, process and deliver orders, confirm payments, provide customer support, prevent fraud and abuse, improve the marketplace, send important service messages, and comply with legal obligations.

We will not use your private information to sell personal profiles to advertisers.

3. Payments and third parties

Payments may be processed by an independent payment provider. That provider may collect and process payment details under its own privacy policy. We receive payment confirmation and limited transaction information needed to complete your order.

We may also use hosting, analytics, email, security, and customer-support providers. These providers may access information only to perform services for SNE VAULT and must protect it appropriately.

4. Cookies and similar technologies

We may use essential cookies to keep you signed in, protect your session, remember preferences, and understand basic website performance. You can control cookies through your browser, but disabling essential cookies may prevent parts of the service from working.

5. Sharing information

We may share information with service providers, payment processors, professional advisers, or public authorities when required by law. We may also share limited information when necessary to investigate fraud, protect users, enforce our terms, or protect the security of the platform.

We do not sell your personal information.

6. Data retention and security

We keep information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, dispute-resolution, and security requirements.

We use reasonable administrative, technical, and organizational safeguards. No internet service can guarantee complete security, so please use a unique password and never share your password or private delivery details publicly.

7. Your choices and rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also object to certain processing or withdraw consent where processing is based on consent.

To make a request, contact us using the details below. We may need to verify your identity before completing a request.

8. Children

SNE VAULT is not intended for children under the minimum legal age required in their country. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information to us.

9. Changes to this policy

We may update this Privacy Policy when our services or legal requirements change. We will post the revised version on this page and update the date above. Continued use of the website after an update means the revised policy applies.